As a premier provider of virtual assistant services in the Philippines, we understand the challenges and needs of modern businesses—whether it's handling administrative tasks, managing emails, or conducting market research. Our highly skilled and experienced virtual assistants are dedicated to handling your scheduling, email management, social media handling, data entry and much more, allowing you the freedom to concentrate on decision-making and strategic planning.

Imagine a world where you can finally focus on what truly matters, where your business thrives because you're investing your time in growth and innovation, not just administration. That's what we bring to the table.

So why wait? Empower your business and reclaim your time by contacting us now for a free consultation.

Professional Virtual Assistant Services with 24/7 Customer Support

Enhance response times and catalyze your customer service with our round-the-clock remote assistant services. Effortlessly expand your business hours and never miss an opportunity to convert a prospect into a client.

Virtual Receptionist Services

Virtual Receptionist Services

Leveraging AI-powered IVR systems, our virtual receptionists can route calls intelligently, reducing wait times. They also provide real-time customer interaction analytics to help optimize your customer service strategy.

Virtual Accounting

Virtual Accounting

We integrate with modern fintech platforms like Xero or QuickBooks Online for real-time tracking, offering bookkeeping, payroll, and financial reporting services to ensure GAAP/IFRS compliance.

Virtual Phone Answering

Virtual Phone Answering

Our virtual assistants utilize VoIP technology to handle customer inquiries, product support, and complaint resolution, offering personalized customer interactions while capturing critical interaction data.

Real Estate Virtual Assistant

Real Estate Virtual Assistant

Our virtual assistants use platforms like Zillow Premier Agent to manage property listings, conduct comparative market analysis, and coordinate seamless transactions, enhancing your real estate business efficiency.

Medical Practice

Medical Practice

Our virtual assistants handle EHR management, medical coding, and insurance verification using HIPAA-compliant platforms like Epic or Cerner, ensuring streamlined healthcare operations.


Virtual Research Assistant

Virtual Research Assistant

Leveraging tools like SAS or SPSS, our virtual research assistants perform market research, data mining, and statistical analysis, providing actionable business intelligence.


Legal Virtual Assistant

Legal Virtual Assistant

Our virtual assistants use legal software like Clio or Practice for drafting legal documents, conducting legal research, and coordinating case management, ensuring seamless legal operations.

Virtual Appointment Assistant

Virtual Appointment Assistant

Using scheduling platforms like Calendly or Acuity Scheduling, our virtual assistants manage your appointments, send reminders, and handle rescheduling, optimizing your time management.

Why a VA Makes Sense for Your Business

Ready for operational excellence? Contact us today to explore our offshore virtual assistant solutions.

Efficiency

Expertise

Wide Range of Services

Drive Business Growth

Lower Recruitment Costs

Our Approach to Deliver Virtual Assistant Services

Our carefully curated process to ensure the most efficient delivery and the most impact on your business:

Define the Project's Scope
01 Define the Project's Scope

A detailed analysis of your requirements is drawn up to ensure we meet all your requirements. ensure we meet all your requirements.

Peer Review
03 Peer Review

All delegated tasks are carefully monitored to ensure expectations are met. monitored to ensure expectations are met.


Delegate Roles
02 Delegate Roles

Tasks are delegated to virtual assistants monitored to ensure expectations are met. monitored to ensure expectations are met.

Report Compilation
04 Report Compilation

We compile timely reports to evaluate the VA’s performance, track task progress and manage workflow.


Why You Should Consider Virtual Assistant Services from the Philippines?

Consider hiring virtual assistant services from the Philippines for their proficiency in English, cultural compatibility with Western practices, and highly educated workforce. The cost-effectiveness, flexibility in working hours to cater to different time zones, along with the reliability and commitment of Filipino professionals, make them an excellent choice. Hiring from the Philippines means gaining access to talented professionals at a fraction of the cost, ensuring clear communication and a high level of professionalism, which is beneficial for your business.

Best-in-class Services

We utilize proven methodologies and leading-edge technologies to deliver superior virtual assistant services, designed to meet your unique business needs.  

World-class resources

Our resource pool comprises highly qualified professionals who are trained in the latest tools and technologies to deliver world-class solutions.

100% Data Security

We adhere to strict security protocols and use advanced encryption techniques to ensure your data is always safe and secure.

Quick Turnaround Time

Our virtual assistants operate in multiple time zones, ensuring swift response and quick turnaround time without compromising on quality.

Cost Effective Pricing

Through strategic process optimization and by leveraging economies of scale, we provide cost-effective pricing without compromising on quality.

Access to Qualified Experts

Our team comprises industry-certified professionals who bring a wealth of experience to deliver expert virtual assistant services.

Access to Expertise and Technology

We constantly update our technological infrastructure and skills to provide you with the latest and most efficient solutions.

Assured Data Security

We follow a stringent data security policy that complies with international standards, guaranteeing the utmost security of your sensitive data.

Improved Data Management

Our VAs are skilled in data management tools, ensuring accurate, organized, and efficient handling of your data.

24/7 Operations

Our operations run round-the-clock to ensure seamless service delivery and immediate response to your needs.

Expertise and Accuracy

Our VAs are trained to provide expert solutions with high levels of accuracy to ensure the smooth running of your business.

Quality Assurance

We follow strict quality control measures and conduct regular quality checks to ensure the delivery of top-notch services.

Enhance Your Efficiency with Virtual Assistants from The Philippines

Empower your enterprise with our proficient, well-versed Virtual Assistants, adept at navigating your rigorous work schedules and conforming to your distinctive business methodologies.

Client Testimonials

Flatworld technicians are professional and have caught on quickly to even our more complex end-user troubleshooting fixes. The team has been exceptional in following up and ensuring that our customers are satisfied, often going above and beyond to deliver success.

IT Services Company

Director - Managed Services

Thank You Flatworld! It was so great to have you and your team support during our massive POP launch. I look forward to partnering in the future. Please extend my gratitude to your team.

US eCommerce Firm

Sr. Manager eCommerce FirmUSA

They have so far surpassed our expectations. They made things easy, I felt very accommodated.

Cosmetic Service Industry

Director

Flatworld Philippines has been efficient for the most part since they took over the project. Their team has been hitting the weekly customer transfer numbers per agent we discussed and has been easy to communicate with. We are pleased with the overall working relationship, especially considering the geography and time difference.

US-based Travel Agency

Founder and CEO

Their service is very attractive and necessary for its low costs.

Manufacturing Company

Director of IT

Case Studies

Data Entry for e-Commerce Industry

Flatworld Philippines Streamlines Data Entry with 99% Accuracy for a Leading American eCommerce Firm.

Tech Support Services for the MedTech Industry

A software solution provider for veterinary, research and medical facilities that develops interactive EHR/EMR records, treatment sheets, accounting solutions, etc had a slow response time.

Tech Support for IT Services Industry

Flatworld Philippines Enables Top IT Services Company to Optimize Technical Support.

Customer Support Services for the Hospitality Industry

Flatworld Philippines Empowers Online Travel Agency to Identify Fraud Transactions and Save over $500K in Just Five Weeks.

Blog

Accelerate Healthcare Payments by Outsourcing AR

Accelerate Healthcare Payments by Outsourcing AR

Unlocking the Benefits: Outsource Call Center Services

Unlocking the Benefits: Outsource Call Center Services.

10 Ways to Enhance Your Healthcare Practice’s Operations with Flatworld Philippines Healthcare BPO Services.

10 Ways to Enhance Your Healthcare Practice’s Operations with Flatworld Philippines Healthcare BPO Services.

According to Salesforce’s latest State of the Connected Customer report, only 13% of respondents find it effortless to resolve cases. In the healthcare sector, fast


Why Flatworld is a Great Place to Work – Employee Speak.

Why Flatworld is a Great Place to Work – Employee Speak.

Top 3 Trends Call Centers Must Adopt to Stay Ahead of the Change Curveball.

Top 3 Trends Call Centers Must Adopt to Stay Ahead of the Change Curveball.


FAQs

A Virtual Assistant (VA) is a remote professional who provides various services to businesses or entrepreneurs from a remote location. They can handle a wide array of tasks, which include but are not limited to administrative tasks, social media management, customer service, digital marketing, content creation, and data analysis. The scope of their tasks depends largely on their skill set and the needs of the business they are serving.

Virtual assistant outsourcing companies offer several unique benefits. These include access to a highly skilled and English-proficient workforce, cost-efficiency due to lower labor and operational costs, flexibility in terms of different time zones, and a strong cultural affinity to Western business practices.

The tasks you should delegate to your Virtual Assistant Service largely depend on your business needs and the VA's skill set. However, it is often advisable to start with administrative and repetitive tasks such as email management, scheduling, data entry, and customer service. These tasks, while necessary, often consume a lot of your productive time, and delegating them can free you up to focus on core business activities.

Yes, data security is a top priority when outsourcing tasks to a virtual assistant from the Philippines. These services often come with strict data privacy and confidentiality agreements. Moreover, most reputable VA services have robust security protocols and infrastructure in place, including secure servers, encrypted communications, and regular audits, to ensure your data's safety.

The turnaround time for tasks assigned to Virtual Assistants largely depends on the complexity and volume of the task. However, most VAs aim to deliver tasks within a 24 to 48-hour timeframe. Urgent tasks can often be accommodated, but it's always best to discuss timelines and expectations upfront with your remote assistance services provider.

Yes, one of the key advantages of Virtual Assistants is their flexibility. They can work around your schedule, operating in different time zones, and can adjust their work hours to meet your business requirements. This makes them an excellent resource for businesses that require after-hours support or have peak periods.

The pricing for online assistant services in the Philippines varies based on several factors, including the complexity of tasks, the level of expertise required, and the hours needed. Some VA services charge an hourly rate, while others offer package rates based on a defined set of tasks or hours per week/month. It's always best to discuss pricing structures upfront to find the best fit for your business needs.

The choice between hiring a freelance Virtual Assistant or a Virtual Assistant Company largely depends on your business needs. Freelancers can often be more cost-effective for small-scale, specific tasks. However, a VA company can provide a broader range of services, backup support, and more robust security and infrastructure, which may be more beneficial for larger, more complex businesses or tasks.

Hiring virtual assistants for small businesses from the Philippines offers numerous benefits. These include access to a highly skilled and English-proficient workforce, cost-effectiveness, flexibility in terms of different time zones, and strong cultural affinity to Western business practices. Furthermore, the Philippines is known for its strong customer service orientation, making it an excellent choice for customer-facing tasks.

Talk to Our Experts