Chat Support Services in the Philippines
Transforming global customer service operations with the perfect blend of proprietary technologies and a culturally sensitive, accent-neutralized Philippine workforce.
Adopting an omnichannel digital strategy is the only way to drive the success of your customer service operations today. And that implies giving customers the option of interacting via chat platforms in addition to phone calls and emails.Online chat assistance is often the differentiating factor in customer support, resolving real-time queries when the customer is on your website and is emerging as the edge in whether you gain or lose a customer.
Flatworld Philippines has been at the forefront, pioneering the integration of AI and global expertise in chat support services. By applying Lean Six Sigma best practices, we eliminate Non-Value-Adding (NVA) steps and enhance Business Value-Adding (BVA) activities. This enables us to continuously improve our personalized customer support, transforming every customer interaction into a valuable business prospect.
We utilize AI-enabled chatbots to effectively handle any volume of frequently asked questions, allowing your agents to focus on more intricate issues. By offering prompt information and support through online chat, we boost your website’s credibility and reassure your customers that they are valued.
We utilize AI-enabled chatbots to effectively handle any volume of frequently asked questions, allowing your agents to focus on more intricate issues. By offering prompt information and support through online chat, we boost your website’s credibility and reassure your customers that they are valued.
At Flatworld Philippines, we understand that customer soften prefer to interact with help desk agents via chat and communicate using any device –desktop or mobile –and have documented evidence of their conversations for future reference. Web chat support goes a long way in changing consumer perception of your business and improving sales by up-selling, cross-selling, and helping customers through the check-out stage if required. This is why we offer a range of solutions to meet your chat support outsourcing requirements. Some of our frequently chosen services include:
We use VOC-to-CTQ mapping in our chat support to optimize touchpoints that directly enhance customer value perception. With root cause analysis, we boost the first-call resolution rate and drive more conversions.
When someone visits your website and initiates a conversation in the chat window, we ensure that none of their questions are left unanswered. With lean process optimization, we have helped a client boost customer retention rate by 45.28%.
For customers soliciting information on your products and services, we maintain an up-to-date database of your portfolio. The inquiries are addressed using the database and poka-yoke mechanisms to prevent misinformation or escalation delays.
We offer chat support services following a validated improvement model, using statistical insights to refine follow-up scripting and fuel lead generation.
We have a specialist team to address billing queries and complaints via instant messaging and we support multiple industries –including telecom, BFSI, retail, healthcare –withthis service
Our team simplifies explanation of your products’ features and technical troubleshooting by offering 24*7 chat services to optimise customer experience with your brand.
View the complete list of our chat solutions here. Our chat support widens the scope of your customer service by serving people who prefer to textand get replies in real-time instead of sending emails or making phone calls. Chat platforms also help them share files and links with executives to explain their issues and get resolutions faster. This is why Flatworld Philippines has seamlessly weavedchat support into its contact center portfolio.
Our chat support services widen the scope of your customer service by serving people who prefer to text and get replies in real time instead of sending emails or making phone calls. Our chat platforms also help them share files and links with our executives to explain their issues and get resolutions faster.
This is why at Flatworld Philippines, we deliver standardized, audit-ready workflows that enable seamless file transfers, live resolution loops, and real-time escalation protocols.
Combining the expertise and experience of dedicated chat support associates with a robust infrastructure, we tailor our services to the varying needs of our clients. We aimto help you focus on your revenue-generating activities while we communicate with yourcustomers as an extension of your team.
with different campaigns managed by teams fluent in the language your customers choose to converse in
to ensure that our associates have relevant data about your customers while communicating with them.
to demonstrate measurable outcomes on your chat support services
to uphold the highest quality standards in chat support, following the Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle for continuous improvement.
At Flatworld Philippines, we create customer experience through innovative strategies that engage customers and adapt to their changing needs. Each of our solutions is built on Customer Value Add (CVA)-driven design principles, aimed at eliminating Non-Value-Adding (NVA) friction points across the chat funnel.
We partner with you to create custom solutions to take your business to the next level.
To learn more about chat based customer service solutions at Flatworld Philippines and their benefits for your organization, please fill up the form.