Are you losing opportunities that come knocking after your business hours? Try our after-hours call answering services to ensure every customer query is addressed 24/7. Flatworld Solutions offers customized call-answering services tailored to your business's needs.

Our trained virtual receptionists handle tasks like message-taking, call-forwarding, appointment scheduling, and providing information based on your instructions. Our service workflow is optimized using Lean Six Sigma best practices to reduce Non-Value-Adding (NVA) steps and ensure alignment with your brand and business goals, allowing you to enhance your reputation, deliver exceptional customer service, and maintain 24/7 operations.

With Flatworld, you can rest assured that your business is in capable hands, even after your business hours.

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Our Milestones

100,000+

Calls Managed Annually

99%

Client Satisfaction Rate

24/7

Operational Capability

Our After-Hours Call Answering Services

Enhance business communication with our comprehensive after-hours call answering services. Explore our tailored solutions designed to ensure seamless customer interaction and support, no matter the time of day.

Business Phone Answering Services

Business Phone Answering Services

We provide 24/7 call handling, message taking, and routing to ensure continuous customer engagement and support.


Real Estate Call Answering Services

Real Estate Call Answering Services

We manage property inquiries, schedule showings, and capture leads for real estate professionals outside business hours.


Small Business Phone Answering Services

Small Business Phone Answering Services

We deliver comprehensive call management tailored to business-specific needs, including message taking, call forwarding, and customer support.

Software We Leverage

Zen Desk
Ring Central
Five9
Grasshopper
Answer Connect
Ruby Receptionists

Disclaimer: We use licensed versions of these products to enhance our solutions. We are not affiliated with, endorsed, or partnered with the software vendors. All trademarks and product names are the property of their respective owners.

Why We're Your Ideal Solution

Our after-hours call answering services are consistently streamlined using Voice of Customer to Critical to Quality (VoC-to-CTQ) mapping and help businesses stay competitive. With statistical root cause analysis, we isolate inefficiencies, eliminate NVAs, and enhance customer value delivery after hours.

99%

Customer Satisfaction Rate

Experience our exceptional service quality that keeps your customers happy and loyal. Our agents are trained under Green Belt and Yellow Belt methodologies to provide exceptional services.

24/7

Availability

Ensure your business is always open, capturing every opportunity without missing a beat.

65%

Reduction in Missed Calls

Maximize customer engagement and retention with our reliable call handling.

80%

First-Call Resolution Rate

With automated workflows validated through measurable process improvements, we improve the first call resolution rate and enhance customer satisfaction.

50%

Faster Decision-Making

Our CRM Integration and lean six sigma-optimized workflows streamline operations with real-time data synchronization and customer insights.

99%

Compliance with GDPR and HIPAA

Rest assured with our secure and compliant call handling, protecting customer data.

100%

Tailored Solutions for Any Industry

Benefit from customized services that align with your specific business needs and goals.

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Never miss a customer call again! Discover how our expert after-hours answering service can uplift your business.

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FAQs

Enterprises can enhance customer engagement, reduce missed calls, and ensure 24/7 support to have a great business.

While businesses in healthcare, legal, real estate, and e-commerce benefit the most, any customer-facing operation can benefit from after-hours call answering services.

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