How Flatworld Philippines Helped a Top IT Services Company Optimise its Technical Support!

Business Challenge

A world-leading IT solutions company that provides technical support services across security services and data management, software administration, and other applications to their customers was challenged with ensuring 24×7 service and maintaining a high customer satisfaction score.

Business Impact

Discover how Flatworld Philippines helped them roll out efficient and effective tech support services for non-business hours, while bringing down turnaround time and costs. Our customized technical support services delivered success through a well-rounded approach and ensured customer delight each time with a significantly improved resolution rate.