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Step-up Customer Experience using Flatworld Philippines
Adopting an omnichannel digital strategy is the only way to drive the success of your customer service operations today. And that implies giving customers the option of interacting via chat platforms in addition to phone calls and emails.Online chat assistance is often the differentiating factor in customer support, resolving real-time queries when the customer is on your website and is emerging as the edge in whether you gain or lose a customer.
Flatworld Philippines has been at the forefront, pioneering the integration of AI in chat support services. In addition, we are fully capable of collaborating with you to develop robust and tailor-made AI-powered solutions to address your specific customer support requirements. With our AI-enabled chat support services, every customer interaction can be transformed into a valuable business prospect, while also promoting self-service and ultimately reducing the number of inbound calls. By offering prompt information and support through online chat, your website gains credibility and reassures customers that addressing their inquiries is a top priority. Utilizing intelligent AI chatbots effectively handles frequently asked questions, allowing your agents to focus on more intricate issues. This enhances operational efficiency and enables online customers to receive assistance with troubleshooting, product/service inquiries, and billing concerns, ultimately enhancing their overall experience with your brand.
What We Offer
At Flatworld Philippines, we understand that customer soften prefer to interact with help desk agents via chat and communicate using any device –desktop or mobile –and have documented evidence of their conversations for future reference. Web chat support goes a long way in changing consumer perception of your business and improving sales by up-selling, cross-selling, and helping customers through the check-out stage if required. This is why we offer a range of solutions to meet your chat support outsourcing requirements. Some of our frequently chosen services include:
Customer Inquiries & Grievance Resolution Chat
By resolving your customers’ queries and complaints with clear online communication, we project your business as a responsive and responsible brand.
Visitor Started Chat
When someone visits your website and initiates a conversation on the chat window, we ensure that none of their questions are left unanswered.
Technical Support
For customers soliciting information on your products and services, we maintain an up-to-date database of your portfolio and ensure that they get the precise information they were looking for.
Lead Generation and Follow-up Chat
To boost your sales and marketing campaigns we offer chat support services that fuellead generation and initiate follow-up conversations with warm prospects.
Billing Support
We have a specialist team to address billing queries and complaints via instant messaging and we support multiple industries –including telecom, BFSI, retail, healthcare –withthis service
Inbound Telemarketing Services
Our team simplifies explanation of your products’ features and technical troubleshooting by offering 24*7 chat services to optimise customer experience with your brand.
View the complete list of our chat solutions here. Our chat support widens the scope of your customer service by serving people who prefer to textand get replies in real-time instead of sending emails or making phone calls. Chat platforms also help them share files and links with executives to explain their issues and get resolutions faster. This is why Flatworld Philippines has seamlessly weavedchat support into its contact center portfolio.
Chat Solutions Here
Our chat support widens the scope of your customer service by serving people who prefer to textand get replies in real-time instead of sending emails or making phone calls. Chat platforms also help them share files and links with executives to explain their issues and get resolutions faster. This is why Flatworld Philippines has seamlessly weavedchat support into its contact center portfolio
Case Study
- Higher Customer Satisfaction
- 24/7 Technical Support
- 99% + Data Entry Accuracy
- 80% Lead Nurturing
- Improved Sales and Profitability
- 80% Lead Nurturing
- Improved Sales and Profitability
- 80% Lead Nurturing
- Improved Sales and Profitability
The Flatworld Advantage
Combining the expertise and experience of dedicated chat support associates with a robust infrastructure, we tailor our services to the varying needs of our clients. We aimto help you focus on your revenue-generating activities while we communicate with yourcustomers as an extension of your team.
AI-Driven multilingual chat support
with different campaigns managed by teams fluent in the language your customers choose to converse in
Applications with CRM integration feasibility
to ensure that our associates have relevant data about your customers while communicating with them.
Detailed weekly and monthly reporting
to demonstrate measurable outcomes on your chat support services
Six Sigma approach
to maintaining the highest standards of quality in delivering chat support
Let us help you grow your business. Here at Flatworld Philippines, we create customer experience through innovative strategies that engage customers and adapt to their changing needs.
We partner with you to create custom solutions to take your business to the next level.
To learn more about chat based customer service solutions at Flatworld Philippines and their benefits for your organization, please fill up the form.