24/7 Call Center & BPO Services From The Philippines
Enterprise-grade support solutions powered by Lean Six Sigma workflows, global compliance, and English-proficient talent.
Enterprise-grade support solutions powered by Lean Six Sigma workflows, global compliance, and English-proficient talent.
About Flatworld Philippines Flatworld Philippines is a trusted offshore partner for enterprises seeking scalable BPO and call center solutions. As part of the global Flatworld Solutions group, we bring 20+ years of outsourcing experience and a strong presence in Davao and other key delivery hubs.
Our operations follow Lean Six Sigma frameworks and are secured with ISO 27001, SOC 2 Type 2, HIPAA, and PCI-DSS certified systems. We deliver measurable results in cost reduction, speed, quality, and customer experience.
Services We Offer 
Inbound & outbound calling, chat, email, IVR, technical support, customer retention, surveys.
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Data entry, document processing, quality monitoring, email support, database management.
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Admin support, calendar management, CRM updates, real estate assistant services, lead follow-up.
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Robotic Process Automation (RPA), business analytics, custom software development, AI integration.
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Why Choose Us Enterprise clients choose Flatworld Philippines for:
English-fluent, college-educated workforce
24/7 time zone alignment across US, EU, and APAC
2+ modern delivery centers with global compliance
ISO 27001, HIPAA, SOC 2 certified infrastructure
Lean Six Sigma-based processes
Integrated voice, chat, email, and automation support
How It Works 
Understand your goals, pain points, and workflow
Custom agent training, accent neutralization, and system alignment
Launch with full SLA coverage and real-time reporting
Monthly reviews, performance tuning, and cost-efficiency analysis
Industries We Serve 
Support your online store with 24/7 customer care and order processing.
HIPAA-compliant billing, patient support, and records management.
Dispatch, back-office tracking, and 24/7 helplines.
VA support for listing management and lead follow-up.
Claims assistance, policyholder support, and data processing.
Secure data entry, KYC, loan processing, and omnichannel support.
Appointment setting, transcription, and admin VA services.
Customer retention, first-line support, and helpdesk outsourcing.
Tier 1 tech support, live chat, and account onboarding.
Client Success Stories See how our clients save costs, improve CSAT, and scale operations.
Tech Support Services for the Med-tech Industry to Speed Up Ticket Resolution Our advanced remote assistance enabled our clients to resolve tickets.
Tech Support Services for the Med-tech Industry to Speed Up Ticket Resolution Our advanced remote assistance enabled our clients to resolve tickets.
Tech Support Services for the Med-tech Industry to Speed Up Ticket Resolution Our advanced remote assistance enabled our clients to resolve tickets.
Tech Support Services for the Med-tech Industry to Speed Up Ticket Resolution Our advanced remote assistance enabled our clients to resolve tickets.
Tech Support Services for the Med-tech Industry to Speed Up Ticket Resolution Our advanced remote assistance enabled our clients to resolve tickets.
FAQs Flexible hourly, FTE-based, and project-based pricing
Most clients go live in 10–15 business days
Yes, we operate across global time zones
Yes, we support voice, live chat, email, SMS, IVR, and chatbots
ISO, HIPAA, SOC 2, and PCI-DSS certifications with strict audit controls
Yes, we support pilot-to-scale onboarding
Ready to Get Started? 